Frequently Asked Questions

Everything you need to know about our 3D printers and electronics.

Where does ELEGOO US ship from and how long does it take?

Orders placed on our US store are typically shipped from our local warehouses in the United States. Standard shipping usually takes 3-7 business days depending on your location.

What is your return policy for 3D printers?

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of receipt for a refund or exchange.

Do ELEGOO products come with a warranty?

Yes, our 3D printers come with a 1-year limited warranty. Please note that consumable parts like LCD screens, FEP films, and nozzles have specific warranty periods due to their nature.

Which payment methods do you accept?

We accept a variety of secure payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

Where can I find the latest firmware and software for my device?

You can download the latest firmware, drivers, and slicing software directly from the 'Support' section on our official website to ensure your printer operates with the latest features.