Returns & Exchanges

At ELEGOO US, we want you to be completely satisfied with your 3D printers and electronics; therefore, we offer a 30-day return policy for items in their original condition and packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and a detailed reason for the return to receive authorization.

• 2.
  Prepare the Package

  Securely pack the item in its original box, ensuring all accessories, manuals, and protective foam are included to prevent damage during transit.

• 3.
  Ship to Warehouse

  Affix the provided return label or ship the package to our designated US service center using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 7-10 business days to your original payment method.